Privacy Policy

Overview

Shining Vehicles ("we," "our," or "us") is a professional golf cart manufacturer supplying electric, gas-powered, and hybrid golf carts to commercial buyers worldwide. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, or communicate with our sales and support teams.

We are committed to handling your business and personal information responsibly. This policy applies to all information collected through our website and any related business communications channels.

By using our website or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our website.

Data We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you browse our website.

Information you provide directly

When you submit an inquiry form, request a quote, or contact our sales team, we may collect:

• Full name and job title
• Business email address
• Company name and business type
• Phone number and country/region
• Intended application and product requirements
• Estimated order quantity and delivery destination
• Any additional details you include in your message

Information collected automatically

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time on page, and navigation paths
• Referring URL (the site you came from)
• Device type and screen resolution
• Session duration and interaction events

How We Use Your Data

We use the information we collect for the following business purposes:

Responding to inquiries and sales

• Processing and responding to wholesale pricing requests
• Providing product recommendations based on your application and order quantity
• Preparing quotations, specifications, and order documentation
• Coordinating OEM/ODM customization requirements

Business operations and communications

• Managing ongoing supplier-buyer relationships
• Sending order updates, shipment notifications, and after-sales support
• Sharing relevant product updates, new models, or industry information (with your consent)
• Coordinating with freight, logistics, and customs partners on your behalf

Website and service improvement

• Analyzing website traffic to improve content and user experience
• Understanding which product categories and configurations attract the most interest
• Testing and improving our inquiry and quotation processes

Legal and compliance

• Complying with applicable export control and trade regulations
• Maintaining records required by tax and accounting obligations
• Responding to legal requests, court orders, or regulatory inquiries

Legal Basis for Processing

Where applicable under data protection laws such as the GDPR, we rely on the following legal bases to process your personal data:

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate correctly, understand how visitors use the site, and improve our content for commercial buyers.

Types of cookies we use

Managing your cookie preferences

You can manage or withdraw your consent for non-essential cookies at any time through our cookie consent banner or your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website.

For more information on managing cookies in your browser, refer to your browser's help documentation. You may also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Sharing & Disclosure

We do not sell your personal or business data. We may share your information with third parties only in the following circumstances:

Service providers and business partners

We work with trusted third-party service providers who assist us in operating our website and managing business communications. These providers are contractually required to protect your data and may only use it to perform services on our behalf:

• Website hosting and infrastructure -- server and content delivery providers
• Email and CRM platforms -- tools used to manage and respond to inquiries
• Analytics providers -- such as Google Analytics, to understand website usage
• Freight and logistics partners -- when coordinating shipment of your order
• Payment processors -- when processing order deposits or payments

Legal and regulatory requirements

We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our business operations.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the applicable privacy protections.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable legal and regulatory obligations.

When your data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our website and internal systems
• Contractual data protection requirements for all third-party service providers
• Secure storage and backup procedures for business records

While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal information, as required by applicable law.

Your Rights

Depending on your location and applicable data protection law, you may have the following rights regarding your personal data:

Rights under GDPR (EU/EEA residents)

• Right of access -- request a copy of the personal data we hold about you
• Right to rectification -- request correction of inaccurate or incomplete data
• Right to erasure -- request deletion of your data where no legitimate basis for retention exists
• Right to restriction -- request that we limit how we process your data in certain circumstances
• Right to data portability -- receive your data in a structured, machine-readable format
• Right to object -- object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent -- withdraw consent at any time where processing is based on consent

Rights for California residents (CCPA/CPRA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information we have collected from you
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

International Data Transfers

As a global golf cart manufacturer and exporter, we work with buyers and partners across multiple countries. Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.

When transferring personal data from the European Economic Area (EEA) or the United Kingdom to countries not deemed adequate by the European Commission, we use appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all third-party service providers
• Adequacy decisions where applicable

By submitting your information through our website, you acknowledge that your data may be transferred internationally as described in this policy.

Children's Privacy

Our website and services are directed exclusively at business professionals and commercial buyers. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the revised policy on this page with a clear notice of the changes
• Where required by law, notify you by email or through a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Previous versions of this Privacy Policy are available upon request by contacting our data protection team.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact us using the details below. We aim to respond to all privacy-related inquiries within 30 days.